162 Privacy Policy — How Your Personal Information Is Protected

162 online gaming platform ("162" or "we") takes the privacy of its users seriously. This Privacy Policy ("Policy") describes what personal data 162 collects, how that data is used, where it is stored, and how it is kept secure.

This policy applies to the 162.live website, mobile browser version, and all 162 services. By using 162, you confirm that you have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using 162's services.

This Policy Terms & Conditions— a supplement to, not a separate document from, the Terms & Conditions. Both documents together form the complete terms of membership at 162. In the event of any conflict, the Terms & Conditions shall take precedence.

162 has prepared this policy in English for players in Bangladesh. We believe understanding data protection is easiest in a language you are comfortable with. If any part of this policy is unclear, feel free to reach out to [email protected].

162 only collects data that is necessary to operate and improve its services. Collecting excessive or unnecessary information is against our policy. The categories of data collected are outlined in detail below.

Information you provide directly during registration includes — Identity details: full name, date of birth, gender, and nationality. Contact details: email address, phone number, and residential address. Account details: username and password (stored encrypted). KYC verification documents: copies of your NID, passport, or other accepted ID.

Information collected automatically while using the platform includes: login date, time, and device details; IP address and approximate location; browser type and operating system; pages visited and time spent on each; and gaming activity — game names, bet amounts, wins/losses, and session duration.

Payment information includes deposit and withdrawal amounts and dates, the type of payment method used, and transaction reference numbers. 162 does not store full bank or payment card numbers — only the last four digits may be retained.

162 collects information in three main ways. First, directly from you — during registration, login, payments, KYC, and when you contact support. Second, automatically — through cookies, log files, and tracking technologies as you use the platform. Third, from third parties — such as payment processors, identity verification services, or fraud detection partners.

Directly collected information includes: what you enter in registration forms, details provided during deposits or withdrawals, documents uploaded for KYC verification, and emails or chat messages sent to support.

Data is also collected automatically through Cookies and similar technologies. Platform activity is recorded via web beacons, pixel tags, and log files. This information is generally not personally identifiable, but may be linked to a member's account.

Examples of information received from third parties: payment success or failure notifications come from payment gateways; identity verification services confirm the validity of NID or passport documents; fraud detection partners alert us to suspicious activity.

162 uses collected data only for specific, defined purposes. Using data for unnecessary or unrelated purposes goes against our core principles. The main purposes of data use are explained in detail below.

Membership Management: Identity and contact information is used to create and maintain your account, verify logins, reset passwords, and ensure account security.

KYC & Age Verification: 162 is strictly for users aged 18 and above. Age and identity are verified using ID document information. This is required both as a legal obligation and as an essential part of responsible gaming.

Payment Processing: Financial data is used to process deposits, send withdrawals, and maintain transaction records. Transaction monitoring to prevent money laundering is also part of this.

Responsible Gaming Monitoring: Gaming activity data is analyzed to identify signs of problematic gaming. This is done for the member's wellbeing — not for any marketing purpose.

Customer Support: Contact and account information is used to process support requests, investigate complaints, and resolve issues.

Platform Development: Automatically collected data is used for aggregate analysis — such as which games are most popular or which pages have issues. Personal identifiers are removed in this context.

Marketing Communications: With your consent, we may send you emails or notifications about new offers, bonuses, and promotions. You can withdraw this consent at any time.

162 does not sell or unauthorisedly disclose members' personal data. However, certain situations require data sharing in order to operate our services. Each of these situations is clearly outlined below.

Payment Processors: Relevant financial information is shared with payment gateway partners to process deposits and withdrawals. These partners operate under confidentiality agreements and may only use the data for payment processing purposes.

Identity Verification Services: Specialised services may be used to verify ID document information during the KYC process. These service providers are bound by confidentiality agreements.

Legal obligations: 162 may be legally required to disclose information in response to a court order, a lawful request from a government authority, or a legal investigation. Only the minimum necessary information is disclosed in such circumstances.

Fraud Prevention: If money laundering or fraud is suspected, relevant information may be reported to the appropriate authorities. This is a legal obligation and is necessary to protect other members.

Technology Partners: Hosting, cloud storage, and security service providers used to operate the platform may have limited access to your data — strictly for the purpose of delivering their services, and nothing else.

Cookies are small text files stored in your browser or device when you visit 162. They help the platform remember your preferences, keep you logged in, and analyze usage data.

162 uses three types of Cookies. Necessary Cookies: the platform cannot function without these. Examples include keeping your login session active, saving language preferences, and security tokens. These cannot be disabled.

Functional Cookies: These remember your preferences and settings — such as your theme choice or previous session data. They can be disabled through your browser settings, though some features may stop working as a result.

Analytics Cookies: Used to analyse overall trends such as which pages are viewed most and where issues occur. This data is generally not personally identifiable and can be managed through your browser's cookie settings.

You can manage Cookies through your browser settings. However, disabling essential Cookies may affect the platform's functionality — particularly login sessions and security-related features.

162 stores collected data on secure servers. All data is kept in encrypted form and can only be accessed by authorised staff for specific purposes.

How long your data is retained: Data for active accounts is kept for the full duration of your membership. After account closure, certain data may be retained for a defined period to meet legal obligations (such as financial transaction records). If you withdraw consent for marketing communications, your data will no longer be used for that purpose.

For security, 162 follows industry-standard protection practices. All data transmissions are secured using SSL/TLS encryption. Database encryption keeps stored data protected. Two-Factor Authentication is encouraged where available. Regular security assessments and audits are conducted.

That said, no online system is 100% secure. 162 takes every possible precaution but does not claim complete immunity from cyberattacks or data breaches. In the event of a data breach, members will be notified in accordance with applicable law.

Members also have a responsibility to protect their own security. Use a strong, unique password. Never share your password with anyone. Be cautious when logging in on public WiFi. If a suspicious login is detected, change your password immediately and notify us at [email protected].

As a 162 member, you have important rights regarding your own personal data. To exercise these rights, contact us in writing at [email protected]. 162 generally aims to respond within 30 days.

162's services are strictly for users aged 18 and above. 162 does not knowingly collect information from minors. If it is found that someone under 18 has created an account, that account will be immediately closed and all collected data will be deleted.

It is the responsibility of adults — particularly family members — to prevent minors from accessing online gaming in Bangladesh. Keep your devices and account credentials out of reach of younger members of your household.

If you suspect a minor is using 162, please contact us immediately at [email protected]. We will take prompt action.

162 reserves the right to update or modify this Privacy Policy at any time. Changes may be made to meet legal requirements, introduce new services, reflect technological changes, or further strengthen privacy protections.

For significant changes, we will make reasonable efforts to notify members by email or through a notice on the platform. However, it remains your responsibility to check this page regularly. The "Last Updated" date at the top of the page will show you when the most recent changes were made.

Continued use of the platform after changes have taken effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you have the right to close your account.

For any questions about our Privacy Policy, requests to exercise your data rights, or complaints, write to us at [email protected]. Our team typically responds within 24–48 hours.

The more detail you provide in your complaint, the faster it can be resolved. Please include: your account email address, a description of the issue, relevant dates or details, and the resolution you are looking for.

162 always attempts to resolve issues internally first. If you are not satisfied with our response, you have the right to take further action under applicable laws and jurisdiction.